Close Tickets Faster with Automated Follow-Up. Built for Support Teams.
Tickets stall when customers don't respond. Nudge automates follow-up on pending customer responses, satisfaction checks, and ticket closures — directly from Gmail, in your support team's voice.
160M+ installs · Free to start · Gmail-native
The Support Team's Follow-Up Problem
Tickets Stay Open Forever
A ticket sent to the customer for confirmation sits open for weeks. Without automated follow-up, your queue fills with stale tickets waiting on customer responses.
CSAT Surveys Get Ignored
Satisfaction surveys sent after ticket resolution rarely get responses. Without a follow-up nudge, you miss valuable feedback and lose the chance to turn unhappy customers around.
Customers Feel Abandoned
When a resolution is pending additional info, customers forget to respond and then feel ignored. A simple follow-up restores the relationship and closes the loop.
How Nudge Works for Support Teams
Pending Response Follow-Up
When you need info from a customer to resolve their issue, set an automatic nudge sequence. Never let a ticket stall because of one unanswered email.
Resolution Confirmation
After resolving an issue, nudge customers to confirm everything is working. Proactively catch cases where the fix didn't work before they escalate.
CSAT & NPS Follow-Up
Send the satisfaction survey, then nudge once if no response. Get more survey completions and better feedback data without manual reminders.
Escalation Status Updates
When an issue is escalated internally, nudge the customer with status updates on a set schedule. Keep them informed without manually checking the engineering queue.
Editable Before Sending
Every nudge can be individually edited — add case-specific context, updated ETAs, or a personalized note before it sends.
Auto-Stop on Reply
When the customer responds, nudges stop automatically. No awkward follow-up emails in the middle of an active support conversation.
Support Workflows with Nudge
Pending Customer Info
- Email 1: Request for logs, screenshots, or account details.
- Nudge 1 (2 days): "Just following up — we're ready to help as soon as we have this info."
- Nudge 2 (5 days): "Happy to close this out if you no longer need help, or let us know if still an issue."
Resolution Confirmation
- Email 1: Resolution summary + confirmation request.
- Nudge 1 (3 days): "Just checking — is everything working as expected?"
- Nudge 2 (7 days): Auto-close notice with option to reopen.
CSAT Survey Campaign
- Email 1: Post-resolution satisfaction survey link.
- Nudge 1 (3 days): "We'd love your feedback — takes less than 30 seconds."
- Single nudge keeps response rates high without being pushy.
Engineering Escalation Updates
- Email 1: Escalation acknowledgement with expected timeline.
- Nudge 1 (ETA): Status update with progress.
- Nudge 2 (ETA+3 days): Resolution confirmation or revised timeline.
- Keeps customers informed automatically.
Frequently Asked Questions
Nudge works within Gmail. If your support team handles email tickets through Gmail (or forwards email from a support tool to Gmail), Nudge automates the follow-up layer on those threads.
Yes — each agent installs Nudge on their own Gmail account. For team-wide rollout, the Org plan includes volume pricing and admin controls. Contact sales for team pricing.
Nudge works best on individual Gmail accounts. For shared inboxes, each team member can install Nudge on their personal account and use it when they pick up and own a thread.
No — every nudge can be individually edited before sending. You control the exact wording of every follow-up, so they always feel personal and human, not automated.
Close every ticket with confidence.
Nudge automates follow-up on pending responses, resolutions, and satisfaction surveys so every customer conversation gets properly closed — not abandoned.
We respond same day.
Questions? Support or sales? Send a message and we’ll reply within 24 hours.